Rescue Essentials supplies life-saving equipment to Fire Departments, EMS, the military, and more.
The Problem: Rescue Essentials’ sales reps were pouring their time into managing quotes
from their main customers. They were using a custom code to help manage
quotes on an outdated BigCommerce template. After they upgraded, that code
became incompatible with their new template.
The Solution: Quote Ninja seamlessly integrates with BigCommerce, eliminating the need for
custom, ad hoc solutions, and giving sales teams the freedom to spend less time
managing quotes and more time making sales.
The Result: Rescue Essentials’ sales reps save time and money, while converting twice
as many quotes into sales thanks to Quote Ninja’s easy-to-use tools and
“Quote Ninja saved our sales reps a lot of time, and
time is money.” - Barry Smith, Marketing Director of Rescue Essentials
Managing customer quotes and custom pricing for your products can be an exhausting, chaotic and inefficient process. Quote Ninja will not only alleviate these pains but revolutionize your quoting process.
Rescue Essentials provides vital, life-saving equipment to first responders, schools,
transportation hubs, and private businesses.
Nearly all these customers require a quote and approval before they’re ready to buy. Even with a custom coded solution created for their old BigCommerce template, sales reps were spending time managing quotes and entering data that could have been spent reaching new customers.
When they upgraded their BigCommerce template, their custom code failed, leaving Rescue
Essentials scrambling to keep up and looking for a cure to their quoting headaches.
That’s when Rescue Essentials found Quote Ninja.
Today, Quote Ninja allows Rescue Essentials to take the burden of quote management off their sales team.
Barry Smith, Marketing Director for Rescue Essentials, shares how Quote Ninja helped transform their business.
For over a decade, Rescue Essentials has cultivated a customer base among the military, law
enforcement, fire departments, EMS, search and rescue, schools, and more. Nearly every sale
they make has to go through a sometimes-lengthy approval process. Their sales reps would
have to spend time on the phone with prospective customers, guiding them through the Rescue Essentials BigCommerce storefront before sending the customer a spreadsheet with a quote. And after all that, they still may not receive the customer’s business.
Before finding Quote Ninja, they were using a custom coded solution in an attempt to streamline the process. But their BigCommerce template was outdated. They had to upgrade. When they did, that custom code stopped working. “That really got me thinking ‘there’s got to be a better way,’” says Barry.
He found a better way with Quote Ninja.
Now, customers build their own quote request, and with minimal effort, the Rescue Essentials team is able to quickly get a quote into that customers inbox. From there, the customer can follow a link back to their cart and fulfill the order all on their own. Meanwhile, Barry and his team are free to do what they do best: make sales.
Quote Ninja has made an immediate impact on their business. Their RFQ conversion rate with
Quote Ninja is double their standard e-commerce conversion rate.
Barry has heard great reviews of Quote Ninja from his sales staff. “Quote Ninja saved our sales
reps a lot of time, and time is money. They can focus on other things.”
Once Rescue Essentials started using Quote Ninja, Barry was impressed with how fast and easy it was to deploy Quote Ninja on their BigCommerce storefront. From their initial conversations to launching the app took just two weeks. A lot of that time was spent getting everyone on the same page.
Even with staff in multiple states, it took Barry just a one-hour presentation to bring his staff up to speed on Quote Ninja.
Rescue Essentials needed a quote management tool that was simple, straightforward, and
streamlined. That’s one of the things Barry appreciates most about Quote Ninja, “It just does one thing. It’s not a Swiss Army Knife.”
When Rescue Essentials had questions or needed help adapting Quote Ninja to their business, they received attentive and effective support.
“When it comes to support, Quote Ninja always has our back. They reply quickly, and on the few occasions they didn’t have an immediate fix, they followed up quickly with a solution in good time.” - Barry Smith, Marketing Director of Rescue Essentials
With their committed support, Quote Ninja is helping Rescue Essentials confidently expand